Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kundeservice@isotech.no. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kundeservice@isotech.no.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kundeservice@isotech.no.
Devoluciones de productos
Tras la entrega del producto, toda la responsabilidad recae sobre el comprador.
ISOTECH no se responsabiliza de los daños o devoluciones que puedan producirse debido a las condiciones de almacenamiento.
Por este motivo, no se admiten devoluciones ni reembolsos.
ISOTECH no se responsabiliza de los problemas que puedan surgir por un uso incorrecto por parte del comprador. Por lo tanto, no se admiten devoluciones, reclamaciones ni cambios de producto.
Corrección o reparación de un defecto . Artículo 29 del Código de Comercio noruego o artículo 34 del mismo código. El comprador no podrá exigir la corrección si esta resulta imposible o supone costes o inconvenientes desproporcionados para el vendedor.